Terms & conditions

If Koryo Tours cannot arrange visas or for some reason it is not possible to travel to DPRK at the specified time (or you cannot make rescheduled dates) a full refund will be made. 

Note that with all refunds Koryo Tours will not be held liable for any bank charges. 

We realize that in many instances, cancelling a trip is due to circumstances beyond your control. If you do cancel but are able to make another trip at a later date we will do our best to offer you a discount. 

 

If the tourist cancels themselves the following charges shall be applied:

No. of days before tour departs	% of tour cost
0 (day of departure)	100%
1	70%
2-10	40%
11-30	10%

 

Important information on Visas, Itinerary, Insurance

 

Visas
As is standard in the tourism industry we need to make all our tourists aware that Koryo Tours can offer no guarantee of the success of the visa applications, or that the tour itself will be operated as advertised. We cannot confirm the DPRK visa until it is actually stamped and issued which takes place only a few days before your departure to DPRK. Do note that in our many years of operation and thousands of tours we have had only a handful of applications refused, and arbitrary denial of permission to travel is exceptionally rare indeed and we expect to be able to secure a visa for all applications that we make.

If for any reason we cannot get you a visa Koryo Tours cannot be held liable for the travel and hardship expenses incurred in getting to Beijing. You will of course receive a full refund of any money paid to Koryo Tours.

 

Itinerary
Koryo Tours will do their best to ensure the itinerary is similar to the one we advertise however if on arrival it changes we cannot be held responsible. Even in the case where we promote 'special occasions' such as Mass Games we cannot guarantee access to the event. We advertise and promote our tours according to the advice given by the Korean International Travel Company and their decision is final. We cannot offer refunds for tours once you are in the DPRK.  

 

Insurance
We cannot be held responsible for any mishap to yourself or your property and in particular any consequence or effects of flight/train cancellation/delay, robbery, sickness, Government intervention or other such happenings. You are advised to insure yourself against any possible risk that may occur and in particular to ensure that sufficient insurance has been obtained in respect of any dependant relatives. It is your responsibility to be covered by insurance which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue. Any claims must be directed to your insurers. We will require you to sign a form stating that you have adequate insurance coverage and that Koryo Group will not be held liable for any medical expenses you may incur. If you have a medical condition which may affect your health or safety in North Korea you must inform us before visa application.

 

Prices
Koryo Tours reserves the right to alter the pricing structure of the tours without prior notice. While we do our best to charge only what we advertise there are occasions where surcharges may be levied due to external conditions.  We will endeavour to notify you in advance of any change in pricing.

 

NOTE: On meeting with us at Koryo Tours' office in Beijing we will require you to sign a form stating that you are not a journalist and that you will not publish anything about your trip. We are sorry to have to insist upon this but at the present time journalists are not permitted to enter the DPRK, if you are a journalist and are interested in travelling to the DPRK then please let us know and we will do our very best to assist you.